1. All Sales Are Final
All purchases of ClothesChange.ai credits are non-refundable. Once payment is confirmed, credits are added to your account and computing capacity is made available immediately.
Because the purchased digital service is delivered at once, we do not normally provide refunds, exchanges, or replacement credits after a completed purchase.
2. No Subscription Cancellation Refunds
ClothesChange.ai does not sell recurring subscriptions. Credits are purchased through one-time payments and do not expire.
There is no recurring billing period to cancel, so subscription cancellation and prorated refunds do not apply.
3. Exceptions
At our sole discretion, we may offer a remedy only in these limited cases:
Duplicate charge: the same purchase was charged more than once because of a technical error.
Unauthorized transaction: a purchase was made without your permission because your account was demonstrably compromised and you notified us promptly.
Service-side delivery failure: payment was confirmed, but the purchased credits were not delivered because of a verified ClothesChange.ai platform error.
You must report one of these issues to [email protected] within 14 days of the transaction and include your account email, transaction date, and a description of the issue. We will investigate and respond within a reasonable period.
When a remedy is approved, we may restore credits instead of issuing a monetary refund, depending on the circumstances.
4. No Refunds for the Following
Refunds are not provided for a change of mind after purchasing, dissatisfaction with the quality or style of an AI-generated result, or failure to use purchased credits.
Refunds are also unavailable when a user misunderstood features that were clearly described before payment, or when an account is suspended or terminated for violating our Terms of Service.
5. Chargebacks
If you start a chargeback or payment dispute without contacting us first, we may suspend or permanently terminate your account.
Please contact our support team before disputing a payment so we have an opportunity to investigate and resolve the issue.
6. Changes to This Policy
We may revise this Refund Policy at any time. The current version and its latest revision date will remain available on this page.
If you continue to use ClothesChange.ai after a revised policy is posted, you accept the updated policy.
7. Contact Us
For questions about this Refund Policy or to report an eligible transaction issue, contact [email protected].